Effective Date: 14/10/2023
Thank you for choosing Ava & Bear for your online shopping needs. Our primary goal is to ensure a satisfying and enjoyable shopping experience for our customers. Our Shipping Policy is created to provide you with a clear understanding of our shipping processes and what you can expect when you make a purchase from our online store.
Order Processing Time
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Business Days: Orders are processed and dispatched within 5 business days after payment verification. Please note that the processing times may be affected during weekends and public holidays.
Standard Shipping Rates and Delivery Time
Please note orders that are placed under pre-order will have a varying shipping. This is communicated clearly on the respective product pages. We have a tiered shipping rate structure based on the type of product(s) you purchase:
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Dummy Chains/Teether Toys/Sets: A flat shipping fee of R100 applies, with a standard delivery timeframe of 5 business days. (if item is not on pre-order.)
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Crescent cushions/Lounging pods: A flat shipping fee of R150 applies, with a standard delivery timeframe of 5 business days (if item is not on pre-order.)
Order Tracking
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Tracking Information: Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s shipping progress and estimate the delivery date.
Delivery
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Courier Partners: We partner with trustworthy courier services to ensure the safe and timely delivery of your orders. (Pudo & Courier Guy)
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Shipping Information: It's crucial to provide accurate shipping information during checkout to prevent any delays or delivery issues. Please double-check your shipping address before finalizing your order.
Customer Service
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Inquiries and Assistance: If you have any questions or concerns regarding our shipping policy, the status of your order, or if you need assistance with anything else, our customer support team is here to help.
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Contact Details:
We appreciate your business and strive to make your shopping experience with Ava & Bear as smooth and enjoyable as possible. Thank you for trusting us with your online shopping needs, and we look forward to serving you!
