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Q & A's

At Ava & Bear, we believe that no customer should be left waiting for a response. Please give us between 15min - 2hrs to respond to your request.

Our gaurentee is that your order will be packed within 24hrs of being placed, we will promptly communicate any changes.

We trust Courier Guy as our service provider. Depending on your location delivery can take 24hrs - 5 days. Your tracking number will be sent via email.

We will send you a tracking number as soon as your order has been booked with our service provider.

Yes, we will fully refund your product as long as your product has been unused and in it's original packaging.

Please visit our refund policy or contact us at

Feedback & Suggestions

Your feedback drives us! If you have suggestions, product ideas, or feedback about your experience with Ava & Bear, please let us know at

We're always looking to improve and serve you better.

Interested in becoming a stockist or exploring partnership opportunities? Send a mail to, and our team will get back to you promptly.

Are you an influencer or content creator passionate about locally created baby products? We'd love to collaborate and amplify our shared message. Discover opportunities, benefits, and how you can join the Ava & Bear family.