Frequently asked questions
What is the return policy?
We offer a generous 30-day return window from the date of delivery.
To be eligible for a return, the item must be unused and must be returned in the same, undamaged condition as when you received it.
If the return request is made within 5 days of receiving the product, we will cover the return shipping cost. If the return is initiated after this 5-day period, the customer will be responsible for the return shipping costs.
Are any purchases final sale?
Sale items will not be eligible for return.
When will I get my order?
As our products are handcrafted in small meaningful batches, please allow 3-10 business days for orders to be shipped.
For items marked as "pre-order" please allow up to 6 weeks.
For any urgent orders please contact us directly to help improve your order lead time.
Where are your products manufactured?
Our products are manufactured right here in South Africa in small meaningful batches to ensure the highest quality and care.